KVKK Clarification Text
Clarification Text About Personal Data Protection
Personal data personal information of which can be processed by KOLEKSİYON as the data controller and for which purposes this data can be processed, to whom and for which purposes this data can be transferred, method of acquisition and rights of personal data owner are included in this information letter.
- Your Personal Data
- Purposes of Processing Your Personal Data
Your personal data listed above is processed for the purposes below due to provisions, regulations and application communiques of Turkish Commercial Code in force for establishment and continuance of sales contract within the framework of legal relationship established between the Company and Potential product or service buyer/Product or service buyer and arising out of product sales:
- Recording address and other necessary information for communication,
- Contacting with our customers, giving necessary information about conditions, current status and updates of the contracts we have concluded under relevant articles of distance sales contract and Law on the Protection of the Customer,
- Arranging all records and documents that will constitute a basis for processing electronically (internet/mobile etc.) or on paper,
- Performing the liabilities undertaken in accordance with the contracts we have concluded under relevant articles of distance sales contract and Law on the Protection of the Customer,
- Being able to give information to public officials upon request and under the legislation about the issues related to public security,
- Providing a better shopping experience to our customers, giving information to our customers about the products they may be interested in “by considering interests of our customers”, notifying the campaigns,
- Increasing customer satisfaction, recognizing our customers who shop through website and/or mobile applications and using them in the analysis of customer environment, using them in various marketing and advertisement activities and preparing surveys electronically and/or physical environment by the agency of contracted organizations in this scope,
- Responding to the demands of our visitors who send their complaints, requests and wishes; determining, eliminating their problems and contacting with people during these processes;
- Ensuring security of our internet site;
- Eliminating legal conflicts that may arise in the future;
- Making necessary notifications to the relevant agencies officially in the case that authorized official agencies or organizations demand legally;
- Confirming identity information of those who shop/have shopping done upon website/mobile applications,
- Evaluating customer complaints and recommendations about our services,
- Fulfilling our legal liabilities and using our rights arising out of the legislation in force,
- Offering advertisements, campaigns, advantages and other benefits special for you to be carried out for sales and marketing activities to increase quality of products and services,
- Executing traffic measurement, statistical analysis, Segmentation/profiling and CRM (Customer Relationship Management) operations to be performed for sales and marketing activities,
- Measuring and increasing customer satisfaction, complaint management, receiving your opinions and recommendations about new services and products, receiving your problem-error notifications, giving information to you about products and services, your complaints and requests,
- Managing your membership for online sale, receiving your orders, realizing your payment transactions, sending you the products, suggesting the products and services you may be interested in, online behavioural advertisement and marketing, customer portfolio management, measurement and improvement of service quality, communication, optimization, audit, risk management and control, promotion, analysis, determination of interests, scoring, profiling, marketing, sales, advertisement,
- Comparative product and/or service offers, modelling, existing or new product studies and/or developments, using your personal data in all kinds of products and services to be offered to you within the scope of the law and relevant legislation,
- Conforming to the liabilities of information storage, reporting and information anticipated by official agencies, fulfilling requirements of the contracts and performing legal liabilities related to benefitting from these services,
- Managing financial operations, communication, market research and social responsibility activities, purchasing operations (demand, offer, evaluation, order, budgeting, contract), intracompany system and application management operations, legal operations for the purposes of determining and implementing commercial and business strategies.
Your personal data will be kept for the maximum period stated in the relevant legislation or necessary for the purpose of its being processed and, in any event, for legal periods of limitation.
III. Transferring of Personal Data
Your personal data is transferred to the relevant department within the organization and the dealers which are closest locationally other than official agencies and organizations.
- Method and Legal Reason of Collecting Personal Data
As Koleksiyon, we collect personal data to fulfil provisions, regulations and application communiques of Turkish Commercial Code, Law on the Protection of the Customer and our other legal responsibilities, to fulfil the liabilities arising out of legitimate interests of the Company by means of your transferring your personal data orally, physically or in electronic media.
- Your Rights of Personal Data Protection
In accordance with article 11 of the Law, by applying to KOLEKSİYON, you are entitled:
- to learn whether personal data is processed or not, to demand information if your personal data has been processed, to learn the purpose of processing personal data and whether it is processed according to the intended use
- to know third persons to whom data is transferred at home or abroad, to make request for correction if personal data has been processed incompletely or wrongly, to demand deletion or elimination of your personal data within the framework of the conditions anticipated in article 7 of the Law,
- to demand that the correction, deletion and elimination operations made in accordance with your rights stated above are notified to the third persons to whom personal data is transferred,
- to object to any result against you by analysing your processed personal data by means of automatic systems exclusively, to demand for recovery of losses if you incur any loss due to illegal processing of your personal data.
You can send your questions and requests related to application of Personal Data Protection Law (through notary, KEP, etc.) to the address of “Cumhuriyet Mahallesi Hacı Osman Bayırı Caddesi No:25 Sarıyer/İstanbul” or to the address of [email protected] from your KEP address in writing. In order for us to respond your questions and requests, your request should be clear.